TPI Code of Practice
We're a member of the TPI Code of Practice
The TPI Code of Practice
It's not easy bringing sanity to any industry but we are working hard to do that.
That is why we are signed up to the Third Party Intermediary (TPI) Code of Practice for small and medium businesses.
What is the TPI Code of Practice?
The TPI Code of Practice was designed to set a benchmark for responsible, high quality TPIs (Third Party Intermediaries) who operate on behalf of SMEs, liaising with suppliers to negotiate the best prices.
By agreeing to adhere, we are promising our customers that we are committed to providing a high quality service that is open, honest and transparent.
In such a competitive market, it is essential that we follow the guidelines in order to bring structure and regulation to the industry.
As a business energy customer, it is your responsibility to check that the TPI you are using is complying with the TPI Code of Practice. If they are not, you may be at risk of receiving a low quality and untrustworthy service.
What does the TPI Code of Practice mean for our customers?
Quality Customer Service – Our experienced energy consultants are fully trained to ensure that you receive the best customer service. All our employees are well-equipped to provide you with all the information you will need to make an informed decision, and will be happy to answer any questions you may have at any point during the switching process.
Freedom – We will never use high-pressure sales tactics or bombard you with unwanted communications. Our mission is to secure you a better deal on your business energy bills, but we understand that it is your business, and your choice.
Should you have any complaints or if you wish to stop receiving communications from us, all you need to do is drop us an email.
Transparency – We are committed to providing an open and honest service. It is our job to keep you fully informed during the switching process, and ensure you are sent all the necessary documentation.
‘Track my Switch’, a unique tool we have designed in-house, allows you to review the progress of your new contract from the moment the verbal agreement is made, to when it goes live, ensuring you have full visibility throughout the switching process. However, if you have any further questions at any point, all you have to do is get in touch, we will always be on hand to help.
Privacy – Data Protection is something we take very seriously. We manage our customer data lists closely to ensure you are only receiving the communications you require to aid the switching process and we will never share your details with third parties, without your consent.
Fair Prices – You can review over 150 different deals from 18 suppliers via our comparison engine, or you can call us directly and speak with one of our experienced energy consultants about the tariffs available to you.
On average, we save businesses 40% on their annual energy costs, and we will always do our utmost to beat your current tariff. Our unique pricing tool ensures you get the best deal every time without needing to negotiate.
Upon the contract going live with your chosen supplier, we will either be paid an introductory fee or paid an amount, which is included in your price, over the life of your contract. We will always be fully transparent about how we are paid and we will happily answer any questions you may have about this should you wish to know more.
Security – Energy contracts will never go forward without your full consent and understanding. By law we are required to have received a signed Letter of Authority from yourself before we can act on your behalf with suppliers. When agreeing a contract over the phone, you can rest assured that we will read you the full contract, which is recorded, should it ever need to be revisited.
Our team will always be happy to repeat anything you may not have fully understood and will ensure you are happy with the terms and conditions before continuing with any new contract.
From the moment you verbally agree a new contract, you will be taken care of by our Pre-live Team who are always on hand to answer any questions you may have, and deal with any objections that may be raised.
Once your contract has gone live, you will be allocated an Account Manager who will be in regular contact to check you are still happy with the new contract. They will also be in touch when your contract is up for renewal to ensure you remain on the lowest priced tariff available to you.
For more information, you can read the TPI Code of Practice in full here