Castle Water is just one of the suppliers that has adapted to the ever-evolving water landscape. In 2017, Ofwat deregulated the commercial water industry. This decision gave business owners all over England more power than ever before.
Business water consumers in England can now choose whichever supplier best suits their needs. Before deregulation, consumers had no choices. They had to accept whichever water supplier governed their region.
Consumers have the right to ask questions about potential suppliers. Some of the most common Castle Water business water questions are about packages, prices, and customer service support. In this article, our experts answer all the burning questions about Castle Water so that you do not have to.
Introduction to Castle Water
Castle Water first became active in 2014, making it one of the youngest suppliers on the market. Over 350,000 commercial water consumers in England depend on Castle Water for tailored services. The brains behind this supplier aim to make ‘an independent water retailer providing excellent water service at the best possible price.’
If you are searching for a tariff that suits your business water needs, look no further. Start-ups, SMEs, and sole traders go to Castle Water for tailored plans. This supplier is dedicated to supporting every kind of non-domestic consumer in England. It even claims to save business owners up to 80% on fixed water charges.
Sustainability is at the forefront. The brains behind Castle Water want to ‘reduce or prevent pollution of water’ and to minimise ‘consumption of resources.’ Even better, this supplier has been recognised by Ofwat for its contributions to sustainability programmes. In 2021, Ofwat awarded Castle Water with the Water Breakthrough Challenge award for Innovation following the Drought Resilience Through Innovation pilot. This pilot scheme provides ‘more flexible local water supplies, improves drought resilience, and incentivises business customers to save water.’
Castle Water is involved in lots of environmentally-friendly programmes. In 2021, it started balancing its printing operations. This has led to a reduction in overall carbon emissions. Employees can get involved by taking advantage of the Electric Vehicle charging points that are installed at the head office in Blairgowrie, Scotland.
Castle Water Commercial Water Services
Castle Water business water customers can expect tailored services. They can access a comprehensive range of services including fresh water, wastewater, and trade effluent services. Even better, consolidated billing is available for customers who want to streamline the billing process.
Every kind of non-domestic water consumer can access these services. Most customers head SMEs and start-up businesses, but some head multiple sites, industrial, and large businesses.
Regional Commercial Relationship Managers can help larger businesses manage their water services. If your premises uses more than 6,000m³ of water each year, you are eligible for this service. commercial water customers can expect ‘assistance for even the most complex queries.’ Whether you have a problem with leaks or with sewerage, a Relationship Manager can solve your issue.
Castle Water goes above and beyond to provide its customers with extra services. Customers can request Automatic Meter Readings (AMRs), water efficiency audits, contingency planning, leak detection, and leak repair.
Water audits are one of the essential yet often overlooked services. Audits can highlight future problems and identify immediate solutions to common issues such as water wastage and leaks.
Castle Water Business Water Reviews
The digital age has given consumers more power than ever before. Unsatisfied consumers can make their feelings known in the form of online reviews. If you are searching for a new commercial water supplier, you might want to read reviews from existing customers. Reviews can highlight some of the problems with a potential supplier.
Trustpilot is just one of the platforms that allow consumers to vent their frustrations. New and existing customers can leave reviews about a range of topics. Castle Water business water customers are no exception.
Despite being one of the youngest suppliers on the market, Castle Water has over 15,000 customer reviews on Trustpilot. This is much more than even the oldest active suppliers that we have reviewed!
Castle Water has 4.6/5 stars on Trustpilot and an overall rating of excellent. An overwhelming 80% of customers think that the services are excellent, whereas only 8% of customers think that the services are bad. Satisfied customers thank customer service representatives for being fast and friendly, whereas unsatisfied customers claim that Castle Water does ‘not care about their customers in the slightest.’
A representative from Castle Water replies to all reviews whether they are positive or negative. This is a green flag for commercial water customers who want a responsive supplier.
Castle Water Average Business Water Prices
Unit prices can make all the difference. You might be satisfied with a supplier’s packages, customer service, and sustainability programmes, but shocked to discover some of the highest prices that you have ever seen.
When the water market was deregulated in 2017, water suppliers that once dominated certain regions were forced to compete with the other suppliers. Suppliers often compete on the basis of prices, and even price transparency.
Prospective Castle Water business water customers can read all about this supplier’s charges. It has an entire page dedicated to information about charges, which means that potential customers can easily assess whether it is a good match for their business.
Why Switch Commercial Water Suppliers?
At Business Electricity Prices, we speak to thousands of business owners every year. The reasons why business owners switch suppliers are endless, but here are some of the most popular.
- Excellent customer support - Excellent customer support is difficult to come by, but there are a few commercial water suppliers that prioritise support over anything else. This is especially important for start-ups and large businesses that need swift solutions to common problems.
- Transparent charges - In the deregulated market, transparency is king. Now that water consumers have the choice between suppliers they do not have to settle for evasive information. The fewer steps suppliers put in between consumers and charges information, the more successful they are likely to be.
- Lower charges - Charges are a sticking point. Even if a supplier has excellent services and reviews, they are less likely to win customers if they have inflated prices. Some business owners are surprised to learn just how much they can save by making the switch. Even the smallest change in unit rates can have a massive impact on overall bills, especially for businesses that use thousands of litres of water every day.
- Sustainability programmes - By investing in sustainability programmes, suppliers can attract customers who want to spend their money on ethical causes. Castle Water business water customers know that better than most. Some suppliers are just involved in environmentally-friendly causes, whereas others fund them.
How to Switch Business Water Suppliers?
There is a lot of misinformation about switching commercial water suppliers. Some business owners think that the process will take weeks or even months. The most time-consuming part of the process is researching suppliers and deciding which one suits your needs.
At Business Electricity Prices, we take care of the research. We have created a business water utility comparison generator for non-domestic consumers who want to better understand their options.
We have loaded our generator full of suppliers from all over England. By selecting a few simple options, you can create a list of tailored suppliers. Start the process by choosing from fresh water, wastewater, and water audit services. Then, add your details in and click ‘compare now.’ Our generator only takes 60 seconds, which means that you do not have to wait long to find a suitable supplier.