Thames Water is just another one of the many water suppliers that had to rethink their offerings when the water market was deregulated. In 2017, Ofwat decided that the commercial water market would no longer be regulated. In simple terms, this change allows business water consumers to choose whichever supplier best suits their needs.
Gone are the days of being stuck with a water supplier that does not care about customer service. Business owners have a world of opportunities at their fingertips. Now, non-domestic water consumers can weigh the pros and cons of different suppliers and make informed decisions.
Thames Water business water has an excellent reputation. At Business Electricity Prices, we cut through all the jargon and look at the things that matter. In this article, our experts look at Thames Water’s services, customer service support, and prices.
Introduction to Thames Water
Thames Water was first founded in 1989. Despite being relatively young, this supplier has earned a reputation for being a solid, reliable supplier. It caters to over 15 million domestic and commercial water consumers in the South of England, which is almost a third of the population! It is no surprise that Thames Water is the largest supplier in the UK.
This supplier draws its water from the River Thames, which runs through the South of England. In recent years, Thames Water has focused on sustainability and longevity. It has pledged £1 billion each year to focus on infrastructure and large-scale improvement projects.
The Thames Tideway Tunnel has benefitted from this massive boost in funding. This project, which is often referred to as the ‘Super Sewer’ in mainstream media, will intercept at least 94% of the sewerage that overflows into the Thames each year. By 2024, the construction company Tideway will finish the Thames Tideway Tunnel and hand it over to Thames Water.
Thames Water Commercial Water Services
New Thames Water business water customers will be pleased to learn that this supplier offers a comprehensive range of services. It caters to all kinds of non-domestic customers which includes restaurants, charities, supermarkets, and even hospitals!
Customers can access fresh water, wastewater, and trade effluent services. Trade effluent is an often misunderstood yet essential part of non-domestic operations. It is defined as any liquid waste that is produced on non-domestic properties for trade purposes. Commercial water consumers have to apply for express permission before they can release trade effluent into sewers.
Audits are another essential service for non-domestic customers. Audits can highlight problems, leaks, and overconsumption. Leaks can impact the day-to-day running of operations and add a hefty chunk to monthly water bills. Audits are performed by professionals who can outline common problems and solutions.
Thames Water Business Water Reviews
Now that the business water market is deregulated, business owners have more power than ever before. The prospect of switching suppliers at the drop of a hat can be tempting, but business owners should always do their research before committing to a different supplier.
Sites like Trustpilot are invaluable for business owners who want to make the switch. Customers can leave real-time reviews about serious issues. Suppliers cannot edit or delete the reviews, which means that consumers can always see the truth.
Thames Water has one account for its domestic and commercial water customers. Before business owners read the reviews, they should consider the fact that some might not be relevant to their needs.
Thames Water has 1.4/5 stars on Trustpilot and an overall rating of bad. Only 7% of customers think that the services are excellent, and an astounding 88% of customers think that the services are bad. One excellent review comes from a Thames Water business water customer, who applauds the helpful customer service representatives. Lots of negative reviewers claim that Thames Water is an ‘impossible company’ and that reported issues have gone unresolved for months.
Thames Water Average Business Water Prices
Ofwat, the government body that manages and regulates the commercial water industry, outlines non-domestic charges each year. Suppliers can set whichever charges they want, as long as they abide by the guidelines set out by Ofwat.
Now that the water market is deregulated, suppliers are under pressure to be as transparent as possible. Most suppliers have reacted to customer demand and have created dedicated charges pages on their websites. Thames Water is no exception. Thames Water Business Water customers can find detailed information about wholesale charges on the website.
Non-domestic properties that have 12 to 15mm pipes will receive a fixed charge of £17.84 for highways drainage, £30.74 for surface water drainage, and £0.00 for foul drainage. For more information about charges, consumers can visit Thames Water’s website.
Why Switch Commercial Water Suppliers?
Customer service, charges, and packages top the leaderboard of reasons why commercial water consumers switch suppliers.
- Customer service - It has never been easier for business owners to turn their backs on poor customer service support. Before deregulation, consumers had to contend with all sorts of poor practices. They simply did not have any other options. Since deregulation, thousands of business owners have switched suppliers to seek out better support. Better support might look like accessibility, knowledgeable staff, and guaranteed resolution times.
- Charges - Thames Water business water customers understand the importance of transparent charges. Some suppliers still make prospective customers fill in forms or contact them directly to access information about charges. The good news is that most suppliers are clued up. Even better, some suppliers offer lower unit rates to big businesses.
- Eco-friendly practices - Non-domestic water consumers who care about the environment can invest in an eco-friendly supplier. Water suppliers have the power and money to invest in projects that improve the state of the environment. Many suppliers also focus their money on sustainability projects and programmes that protect habitats and water sources.
- Tailored support - Some suppliers offer a wide range of commercial water services for every kind of customer. Others only focus on small, medium, or large customers. There is a water supplier for every customer, all it takes is a bit of research and the confidence to switch.
How to Switch Business Water Suppliers?
At Business Electricity Prices, we arm business owners in England with all the information they need to make informed decisions. We speak to Thames Water business water customers who do not know how easy it is to switch. There are a lot of misconceptions about switching. One of the biggest misconceptions is that it takes ages to switch.
With our commercial water comparison generator, you can save time and energy. It is packed full of all kinds of tailored deals. All you need to do is put your details in, choose between the services, and hit ‘compare now.’ Our generator compares audits, fresh water, and wastewater services. Within 60 seconds, you can see prices for whichever service you choose.
We eliminate the boring, time-consuming research. Even better, once you have chosen a new supplier we will take care of the entire process. We have helped thousands of business owners make the switch. Switch today for a brighter tomorrow!
For more information about our switching processes, visit our business water services page.