Ofwat regulates the commercial water industry. In April of 2017, Ofwat declared that the market was deregulated. Before 2017, the water and sewerage industry in England was privatised. This decision impacted all kinds of small, medium, and large businesses.
Ultimately, this decision gave business owners more power than ever before. Gone are the days of settling for a less than satisfactory business water supplier. Business owners in every industry can secure tailored support from a reputable supplier.
Wessex Water business water has an excellent reputation for comprehensive services. Potential customers all over Wessex look towards this supplier for seamless services and high-quality water. But how do existing customers feel about the packages? How about the support available to them? Our experts answer all the most common questions about Wessex Water below.
Introduction to Wessex Water
Few commercial water suppliers have as good a reputation as Wessex Water. Since 1973, this supplier has been delivering excellent water services. Domestic and commercial customers from Dorset, Somerset, Bristol, most of Wiltshire, and parts of Gloucestershire and Hampshire rely on Wessex Water. In total, this supplier covers 10,000 square kilometres and works with 2.8 million customers.
Wessex Water is one of the longest-standing business water suppliers but it has a complicated history. From 1998 to 2001, Enron ran Wessex Water. Enron bought it for £1.3 billion, but a few short years later the company went bankrupt. YTL (a Malaysian company) bought Wessex Water for £1.2 billion and fared far better than Enron. YTL worked hard to rebrand Wessex Water business water and market it as a responsible supplier. Now, consumers know Wessex Water as a supplier that ‘aims to tackle the climate emergency’ and ‘support the communities’ that it serves.
Wessex Water is not just socially responsible. It also actively fights against environmental concerns and has even created a map to net zero. This mirrors the government's own net-zero targets. As part of its fight against the climate, Wessex Water is taking emissions avoidance measures and optimising measures to improve energy efficiency.
Prospective Wessex Water business water customers can read this supplier’s business plan for 2020 to 2025. The brains behind Wessex Water have created this plan to ‘provide our customers and communities with excellent service and value for money.’ To create the plan, Wessex Water has consulted with hundreds of stakeholders and customers. They even sent surveys to over 140,000 people to better understand where their billing policies and services could be improved.
Wessex Water Commercial Water Services
Wessex Water has an extensive and varied water network. New and existing customers can read about the water and sewage network on the website. Luckily for them, this supplier offers comprehensive services that include both fresh water and wastewater.
This supplier also caters to commercial water customers who need to release trade effluent. To release this kind of waste, customers need express permission. Trade effluent is any liquid that is created on non-domestic properties for non-domestic purposes. The liquid waste that comes from commercial swimming pools and laundrettes is classed as trade effluent.
Wessex Water business water customers cannot rely on their supplier for meter reading services. Pelican Business Services handles domestic customers, and business customers need to contact Wessex Water for more information.
Wessex Water Business Water Reviews
Commercial water customers have access to more information than ever before. The internet is an invaluable resource for water consumers who want to research their next supplier. Sites such as Trustpilot act as a platform for existing customers to air their grievances or even share their positive experiences with others.
Wessex Water business water customers share the same page with domestic customers. Some reviews might not be relevant to business needs.
Wessex Water has 4.7/5 stars on Trustpilot and an overall rating of excellent. This makes it one of the best-rated water suppliers in the UK. Over 6,000 people have reviewed it, and 86% have left reviews marked excellent. Only 4% of customers have left reviews marked bad.
Satisfied customers talk about ‘lovely’ support representatives and quick resolution times. Unsatisfied customers claim that there was ‘no resolution’ to their problems and that they have had to live with leaks for far too long. The good news is that a representative from Wessex Water replies to all the reviews to suggest alternative solutions.
Wessex Water Average Business Water Prices
In the deregulated commercial water market, transparency is king. Suppliers are under more pressure than ever before to make their services as clear, comprehensive, and affordable as possible. One of the ways that they do this is by creating dedicated charges pages.
Wessex Water is no exception. Wessex Water business water customers can find information about charges on the website. This supplier has a dedicated charges page. It contains documents that detail the wholesale charges for this year and all previous years as well.
If your business premises have a meter, you will be put on measured rates. If your business premises does not have a meter, you will be put on unmeasured rates. Regardless, you can read a more detailed breakdown of the charges involved on Wessex Water’s website.
Why Switch Commercial Water Suppliers?
At Business Electricity Prices, we support business owners who want to switch suppliers. Switching can be a daunting process, but the rewards are immense. Here are a few reasons why business owners might want to switch suppliers.
- Green policies - In recent years, it has become more common for commercial water suppliers to take an interest in the environment. The government’s net-zero goal has prompted suppliers to outline their own green policies. Lots of suppliers spend millions each year on environmental programmes that protect and improve water sources.
- Charges - Unit rates can make or break a business water deal. Even the smallest change in unit rates can have a big impact on monthly bills. Small, medium, and large businesses need reasonable rates to survive. Business owners are always on the look out for the cheapest, most comprehensive deal.
- Community involvement - Social responsibility can take a number of forms. Suppliers can fund programmes that support local people or even create and distribute educational resources to young children in schools. This is just one of the ways that suppliers can raise public consciousness about common water problems.
- Support - Wessex Water business water customers know how important customer services are. Some suppliers leave their customer representatives to their own devices, whereas others arm their representatives with relevant training and plenty of resources. When disasters strike, customer support staff can bridge the gap between the problem and the solution. It is always worth researching support services before making the switch.
How to Switch Business Water Suppliers?
Before 2017, commercial water customers in England were not able to switch. They had to enter into contracts with whichever supplier governed their region. Since 2017, business owners have been able to switch.
At Business Electricity Prices, we help business owners switch. We have spoken to thousands of business water consumers and know that they feel overwhelmed by the process.
Our experts have created a commercial water comparison generator to streamline switching. It eliminates the most time-consuming part of switching: the research. With our generator, business owners do not have to carve out time in their busy schedules to find information about charges and packages.
Here is how it works:
- Add in a few simple details
- Click ‘compare now’ and wait for 60 seconds
- Scroll through the list of options and pick your next supplier
It really is that simple! Once you have chosen a supplier, we will even help you switch.